FAQs

1. Are products at Redfingerprint genuine?
2. How do I make purchases?
3. What forms of payment do Redfingerprint accept?
4. Is it safe to use my credit card at Redfingerprint?
5. Is my personal information kept private?
6. How much is shipping?
7. How long does it take to receive my order?
8. How much is tax?
9. What is your return policy?

1. Are products at Redfingerprint genuine?                                    Top

Yes, Redfingerprint sells only genuine and brand new quality name-brand merchandise. All our products are sourced from members of the manufacturer's distribution chain and reputable resellers. Our operation and distribution centers are located in Asia to lower overhead and shipping cost. This permits us to pass on the savings to you.

2. How do I make purchases?                                                          Top

• Online order
  • Click on the <buy> button next to the product desired
  • Click on the <view cart> button to view and modify your selection
  • Proceed to <check out> if you have completed your selection
  • Complete the billing and shipping information and
    click <Continue To Next Step>
  • A summary page will appear, review all information carefully
    Click <Confirm> to confirm order

3. What forms of payment do Redfingerprint accept?                      Top

• Credit Card
  Our online payment system accepts Visa, MasterCard and America Express

• Wire Transfer
  Please select wire transfer under payment method.
  We will send you the necessary wire transfer instructions once we receive your order.

We reserve the right to require additional forms of identification prior to processing any order. Failure to provide requested information in a suitable and timely fashion will result in order cancellation.

4. Is it safe to use my credit card at Redfingerprint?                       Top

Yes, our server uses the Secure Socket Layer (SSL) encryption technology to encrypt all payment information submitted by you. This way we can be sure that only you and RFP ever see it.

5. Is my personal information kept private?                                     Top

We treat all information provided by our customers as private and confidential. Maintaining your privacy is critical to us. All purchase information will be kept strictly confidential. We will not sell, share, or rent your information to others.

6. How much is shipping?                                                                   Top

Shipment is charged on per order basis.
That is one order will only be charged one shipping fee even if the order contains more than 1 item.

Shipping rates

7. How long does it take to receive my order?                                  Top

The length of time it takes for you to receive your order depends mostly on where the shipment is going. We ship most orders within 2 to 3 business days.

Example:
A shipment to United States will take 2 to 3 business days.
Hence, a typical order shipped to an address in United States will take 4 to 6 business days to reach its destination.

8. How much is tax?                                                                          Top

Redfingerprint does not charge duty or sales tax. Duties and import taxes are only applicable to certain countries.

Local customs in other countries may charge a duty or import tax. Customers will be responsible for all duty and import taxes incurred. Our carriers will handle all custom clearance. The duty or tax bill will be presented upon delivery of merchandise to your doorstep.

Please refer to our testimonial

9. What is your return policy?                                                          Top

We guarantee your satisfaction with all our products. If you are unsatisfied for any reason with your purchases, return the merchandise to us within 30 days of purchase for a refund. Read our full Return Policy for more information.